Refund policy

We want every pack to be useful. If something goes wrong, email hi@storytalkkit.com with the order reference from your receipt and a short description. Please don't include card details or any personal information about children.

Free story packs and other free products

Free story packs and other products provided at no charge are not eligible for a refund because no payment was collected and there is no amount to return. If you cannot download or open a free file, contact hi@storytalkkit.com with the story name or page link and a description of the problem. No order reference is needed for a free product; we will help resolve the download or file issue. The purchase refund terms below apply to paid orders.

Problems we always fix

• Duplicate charge. If you were charged twice for the same item, we refund the extra payment.
• Files you can't access. If you can't download or open your files and we can't fix it, we refund the order.
• Faulty files. If a file is missing pages or has a material error, we send a corrected version or refund the order.

Before writing to us, try downloading again and check the help page. A failed download never uses up your purchase.

Changed your mind?

Because the files are delivered immediately, purchases are generally non-refundable once downloaded. If you haven't downloaded any files yet, write to us within 14 days of purchase and we will refund you.

How refunds are paid

Approved refunds go back to your original payment method through our payment provider. Processing times depend on your bank or card issuer.

Your downloads after a refund

A full refund removes download access for every story in that order, including stories added after the purchase. Files that were already downloaded cannot be removed remotely; please delete them. Openly licensed parts keep their original license.

Your statutory rights

This policy does not affect any rights you have under the consumer law that applies to you.